About Us
About Us
At JWM Support, we are a team of professionals with years of experience in taking care of individuals with a variety of needs. We specialise in meeting the needs and requirements of people with mental health issues, autism, learning disabilities or challenging behaviours. Our support plans and services are tailored to each individual to assist them in performing their day-to-day activities with minimal inconvenience, thereby supporting them to achieve independence.
Our aim is to create a comfortable and friendly environment for people where they can utilise their potential, make their decisions and live independently. Our aim is to provide them with a quality lifestyle that promotes positivity and happiness. We help them learn new things and implement their ideas creatively.
At JWM Support, we also make sure your loved ones are comfortable with our services.
We believe weaknesses are convertible into strengths and that anyone can study, work and pursue their dreams if given professional assistance. All it takes is the motivation, inspiration and encouragement to accomplish something great. At JWM Support, we use our expertise and put all of our efforts into helping young people unleash their potential and expand their horizons, thus enabling them to do better.
Every young person has their own specifications, requirements and preferences. That is why we treat individuals with care and support that suits them. We analyse their interests, concerns, strengths and vulnerabilities to make sure they get the most suitable support. We believe that a friendly attitude can have a positive impact on someone’s health. Therefore, our staff are truly caring and always strive to help young people increase their confidence level and enhance their communication skills. At JWM Support, our aim is to make people with autism or learning disabilities realise that they have the abilities and potential to do something unique and different.
About The Director
Jonelle McPherson, founder and director, has completed a joint Bachelor’s degree (hons) in Education and Psychology as well as a Master’s degree in Social Work.. Jonelle has been a Social Worker for the past 10 years, working with children and adults with mental health issues or complex and challenging needs. Prior to this, Jonelle was a soldier in the British Army for 8 years, working as a Human Resources Manager.
With JWM Support, Jonelle aims to provide a safe environment for young adults on the road to independent living. The company prides itself in the quality of its services and is committed to delivering tailored support for each service user.
How do we help?
Autistic people and those with learning problems face many issues on a day to day basis. They usually get depressed when they see people making their decisions, moving independently or socialising. At JWM Support, we help such people think positively. We involve them in meaningful and effective activities so that they explore their qualities and strengths.
We help them learn and work. And to do so, we explore employment opportunities for them where they can use their skills to work independently. At our place, they get professional assistance in performing their tasks. We help them lead their life based on their preferences, thus enhancing their self-determination and level of confidence.
Our Values
We, at JWM Support, focus on offering quality services and care to people with autism or learning disabilities. Our aim is to be the best possible option when it comes to facilitating people who face difficult challenges every day. With our impactful support, we help individuals stand on their feet and interact with people as much as they can.
We understand that every person wants to live the life to the fullest. However, people with autism or learning disabilities often get disappointed as they find it difficult to communicate or understand things. At JWM Support, our aim is to boost their confidence and self-esteem so that they can equally participate in activities. We take their choices into account and make sure they get what they want. Helping individuals feel better through our services is our priority. For us, their needs matter the most. We make sure they feel good and get a better perception of life.
Our Staff
JWM Support is your industry specialist recruiter for the care and health industry. We specialise in recruiting those carers who work particularly well with elderly people, and take pride in placing the perfect individuals in roles where their skills and experience can really shine.
All our staff are fully qualified, DBS checked and come with references for your reassurance. Whether you’re looking to hire a private carer for your individual needs, or are a caring institution looking for an extra pair of hands, talk to JWM Support today about how we can help.
Safety
At JWM Support, we ensure that all the people are getting equal support and care. We put every effort that can help them lead a happy life. We have a range of people who benefited from our care centres. Our well-trained and experienced professionals, as well as safe and quality services, are the reasons we make huge differences in lives.
We assure that all services are safe and legal. Our safety policy is of utmost importance and is applied by regulation teams. Our services, as well as programmes, are all approved by special regulators and assurance staff. We make sure best services are offered, and proven practices are applied.
We are always striving to be the best possible solution for people with autism or learning disabilities. Therefore, we try to make impactful adjustments in our services to make them more effective and beneficial for the people. Moreover, to keep our place a safe premise, safety and fire audits are undertaken by health and safety experts. They use their specialities and expertise to ensure maximum safety so that the employees and people across autism spectrum remain safe.
Do you know of anyone we can assist?
Compliance
Incident management
We believe that incident management is a “must-have” to keep your workplace a safer place. We identify the risks and work together to make preventive measures. We have a separate Incident Management Team that focuses on the issues and their impact on our services. With their guidance and suggestions, we try to make our place less vulnerable to negative events.
Compliance
At JWM Support, our services are inspected by the regulators and the assurance staff. All the facilities meet the national regulatory standards of compliance. We have a director of compliance who monitors our services and helps us accomplish the best possible rates of compliance with regulatory standards.
Internal inspection
Internal inspections are carried out at the sites that are at the risk of non-compliance. The compliance inspectors thoroughly analyse the specific areas and monitor them. They provide us with the solutions that can be applied to make our facilities meet the specifications set in the law.
Compliance inspector
Our services are checked and analysed by compliance inspectors who make sure all the facilities are according to the national standards. They also give their feedback and suggestions for the betterment of our work and highlight the areas that need improvement.
Why choose us?
Experienced specialists
The thing that makes us stand out in the crowd is our quality of work. We have experienced specialists who have a vast experience in dealing with people across the autism spectrum. Let it be autism or learning disabilities, they make sure the individuals are getting maximum care and support according to their problems.
Our expert staff is one of the reasons of our reputation. The professionals communicate with people to gauge their anxiety or stress. They are the best at analysing people’s problems and fears. They listen to their ideas to know their preferences. Therefore, all the services that are provided at our place are exactly according to each person’s choices and needs.
At JWM Support, we make sure all the staff members attend our training programme. Through this impactful programme, we help our employees enhance their knowledge and expertise needed to treat people individually. Our aim is to make our staff members more motivated and involved in the services we offer.
Quality services
We not only support individuals but also focus on their personal development. We start by helping them out with simple things such as eating, dressing, taking a bath or more. We also involve them in effective activities that might boost their thinking capabilities. Our aim is to make them feel independent and worthy. We make sure they feel a positive change in their lives by educating them or seeking job opportunities for them.
Complaint management
For a smooth running of your organisation, it is important to make sure your clients are all satisfied and happy with your work. We, at JWM Support, work hard to deliver the best. We listen to the queries of our clients and respond to them at our earliest.
With our complaint management system, we address complaints and find out solutions to resolve them. We handle complaints professionally and with respect and promptness. We make sure we are meeting our clients’ requirements in a timely manner.
TO FIND OUT MORE ABOUT OUR SERVICES
Get in touch
Our friendly staff are always available to help you with your needs. If you need help, or you have questions please by all means get in touch with us for more information.